Shipping & Returns2018-10-11T13:00:31+00:00

FREE SHIPPING ON ALL U.S. ORDERS

Items ship out in 1-2 days

Please email for shipping rates

Thank you for choosing www.journeyfive.com

We know you will love your products, but if for any reason you are not satisfied, please let us know at journeyfive.help@gmail.com.

Please carefully inspect your item within 24 hours. Replacements/Exchanges/Returns will NOT be issued after 14 days of receipt of product.

Any discounts must be applied at the time of purchase and may not be applied on previous orders. Customers can only use one coupon code per order.

Journey Five is not responsible for carrier delays, theft, lost or mis-directed shipments.

The buyer is responsible for all shipping charges back. All returns will be given STORE CREDIT ONLY.

All items must be returned new, unworn (no makeup or marks), and original tags intact. We will inspect all return packages and reserve the right to deny or exchange if all the above are not met.

If the product is defective, or you received the wrong item, we will take full responsibility and will make sure you get a new product to ensure your satisfaction. Please contact our customer service at journeyfive.help@gmail.com, with an attached picture of the defect or incorrect item, and they will get you taken care of.

PLEASE PRINT AND FILL OUT OUR RETURN/EXCHANGE FORM and INCLUDE IT WITH YOUR RETURN

Return form and instructions

SEND YOUR RETURN/EXCHANGE TO:

The buyer is responsible for all shipping charges back. We are happy to help you exchange your item, however, we cannot guarantee that the product you want will be in stock while your return is in transit back to us.

If you know the item you wish to exchange for, and you want to make sure it isn’t sold out before your return arrives, we advise you do the following:

  • Email customer service at  journeyfive.help@gmail.com and let them know what item you would like to exchange for. They will send you an Invoice to purchase the new item.
  • Through the Invoice, purchase the item you are exchanging for.
    • (That way we can send you the item you want asap, without waiting for your return to get back to us.)
  • Print and fill out the RETURN/EXCHANGE FORM, selecting ‘code 5’ as the return code
  • Mail your original item back to us with the completed form.
  • MAKE SURE TO CIRCLE EXCHANGE AT THE TOP OF THE FORM
  • When we receive your return item back, we will process a refund for the original amount paid.

If you prefer to exchange on receipt of return, please print and complete our RETURN/EXCHANGE FORM from the link below.

Please circle ‘Exchange’ at the top of the form and select return ‘code 6’. In the comments section indicate what item you would like to exchange for and a customer service representative will contact you. Just remember, if you choose this option, we cannot guarantee the product will be in stock by the time your exchange arrives back to us.

PLEASE PRINT AND FILL OUT OUR RETURN/EXCHANGE FORM and INCLUDE IT WITH YOUR RETURN

Return form and instructions

SEND YOUR RETURN/EXCHANGE TO:

Please let us know if you have any questions! Have a great day! ????

Journey Five

XOXO

Customer care: journeyfive.help@gmail.com